SHIPPING

Deliveries within Kuwait take 5-7 business days from the order date while international deliveries take 7-10 business days.
All deliveries are FREE of charge, however, some countries require additional custom fees and import duties which you may be required to pay for once you receive your order as we do not cover these charges.

Shipping Costs
Shipping fees are calculated at checkout based on your location and order size.

Tracking Information
Once your order has been shipped, you will receive a tracking number via email or WhatsApp to follow your delivery.

Delivery Method
We use trusted courier partners to ensure your order arrives safely and on time.

Custom Orders
Custom-designed house numbers or special LED requests may require additional production time. You will be informed of estimated timelines after placing your order.

Delays
While we aim for timely delivery, we are not responsible for delays caused by couriers, weather conditions, public holidays, or unforeseen circumstances.

Incorrect Address
Please ensure your delivery address is entered correctly at checkout. We are not responsible for lost parcels due to incorrect address details.

Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24–48 hours of receiving your delivery with photos of the packaging and product.

Returns & Exchanges Policy

Because all of our house numbers are custom-made to order, we do not accept returns or exchanges once an order has been placed. Each product is created specifically for you and cannot be resold.
However, your first replacement is free of charge if:
● Your order arrives damaged, or
● There is an error on our part (wrong number, color, size, or finish).

Any additional replacements will be subject to shipping costs based on your location.
To qualify for a free replacement, you must contact us within 7 days of delivery and provide:
● Clear photos of the product
● Your original receipt or proof of purchase

You can submit your claim through our Returns & Replacement Center here:

Refunds (Custom Orders)

Because all of our house numbers are custom-made, we do not offer refunds for change of mind, incorrect measurements provided by the customer, or design preference after production has begun.

However, if your order arrives damaged or there is a mistake on our part (wrong numbers, size, color, or finish), we will gladly offer a free replacement or a refund, depending on the situation.

Once your claim is received and reviewed, we will notify you of our decision. If a refund is approved, it will be automatically issued to your original payment method within 3–5 business days. Please note that your bank or credit card provider may take additional time to post the refund.
To request a refund due to an error or damage, please contact us within 7 days of delivery and include:
● Photos of the item
● Your order number or proof of purchase

If more than 10 business days have passed since we’ve approved your return, please contact us at

info@laftahkw.com